Legal & compliance
This Refund Policy explains how Pulgar Motors generally handles refund requests related to service work, parts, and customer payments.
Completed labor, diagnostic time, inspection work, and services already performed are generally not refundable once incurred, except where required by law or specifically approved by Pulgar Motors.
Refund requests are reviewed case by case based on the service completed, the condition of any installed parts, and the circumstances of the request.
Deposits for special-order parts, restoration work, scheduled labor blocks, or custom service planning may be non-refundable once the related order, reservation, or procurement process has started.
If a part supplied through Pulgar Motors is defective or incorrect, the business may review the issue for replacement, supplier claim, manufacturer warranty, or another reasonable resolution.
Remedies can depend on supplier rules, manufacturer warranty terms, and whether the part has been installed, used, or modified.
Customers requesting review of a charge should contact Pulgar Motors promptly with the invoice number, date of service, and a clear explanation of the concern.
Pulgar Motors may require inspection, photographs, or return of eligible merchandise before any refund or credit decision is made.
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