Legal & compliance
This Refund Policy explains how Pulgar Motors generally handles refund requests related to service work, parts, and customer payments.
Completed labor, diagnostic time, inspection work, and services already performed are generally not refundable once incurred, except where required by law or specifically approved by Pulgar Motors.
Refund requests are reviewed case by case based on the service completed, the condition of any installed parts, and the circumstances of the request.
Deposits for special-order parts, restoration work, scheduled labor blocks, or custom service planning may be non-refundable once the related order, reservation, or procurement process has started.
If a part supplied through Pulgar Motors is defective, incorrect, damaged before pickup, or does not reasonably match the approved order, the business may review the issue for repair, replacement, supplier claim, manufacturer warranty, refund, or another reasonable resolution.
Remedies can depend on supplier rules, manufacturer warranty terms, and whether the part has been installed, used, or modified.
When Pulgar Motors confirms that an eligible physical item is incorrect or faulty before customer misuse, Pulgar Motors will cover reasonable return shipping or return handling costs when shipping is involved. Because current catalog purchases are pickup-only, most eligible returns are handled in person at the shop.
Customers requesting review of a charge should contact Pulgar Motors within 14 calendar days of the purchase, pickup, or service date when possible, with the invoice number, date of service, photos if relevant, and a clear explanation of the concern.
Pulgar Motors may require inspection, photographs, or return of eligible merchandise before any refund or credit decision is made.
Refund and dispute questions can be sent to pulgarmotors@gmail.com or handled by phone at (786) 962-7404. Pulgar Motors aims to acknowledge customer support requests within 2 business days.
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